Frequently Asked Questions (FAQ)

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

Q: Can I cancel or modify my order after placing it?
A: Orders are processed quickly, but if you need to make changes, please contact us immediately. If your order hasn’t shipped yet, we’ll do our best to assist.

Q: Do you offer financing or payment plans?
A: Yes! We offer financing options through select partners. Look for financing details at checkout.

Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary based on location and product availability. Most orders are processed within 1-2 business days, with delivery typically taking 3-7 business days.

Q: Do you offer free shipping?
A: We offer free shipping on select products. Shipping costs are calculated at checkout based on your location and the product size.

Q: Do you ship internationally?
A: At this time, we only ship within the United States.

Returns & Warranty

Q: What is your return policy?
A: We offer a 30-day return policy on most products. Items must be in new, unused condition with original packaging. Some exclusions apply (such as custom orders). See our Return Policy page for details.

Q: How do I initiate a return?
A: Contact our support team with your order number, and we’ll guide you through the return process.

Q: Do your products come with a warranty?
A: Yes! Most products come with a manufacturer’s warranty. Warranty details can be found on the product page or in the owner’s manual.

Product & Support

Q: Do you sell replacement parts?
A: Yes, we carry a range of replacement parts and accessories. If you need help finding a part, contact us.

Q: How do I know which product is right for me?
A: Our team is happy to help! Reach out via email, phone, or live chat, and we’ll recommend the best product based on your needs.

Contact & Support

Q: How can I contact customer service?
A: You can reach us via:
📧 Email: support@plowjet.com
📞 Phone: (727) 629-0567
📍 Address: 1799 Seminole Street, The Bronx, NY 10461
💬 Live Chat: Available during business hours on our website.

Q: What are your customer service hours?
A: Our support team is available Monday - Friday, 9 AM - 6 PM (EST).